1. Acceptance

By accessing or using WeBuyK (the "Service"), you agree to these Terms of Service. If you do not agree, do not use the Service.

WeBuyK helps overseas customers discover Korean products, submit purchase requests, receive operator quotes, and arrange international shipping.

2. Service description (purchasing agent only)

WeBuyK is a purchasing-agent service: you request products from Korean retailers, and after you accept a binding quote and pay, WeBuyK purchases the items on your behalf using its own company account, receives them at its Korean warehouse, and ships them to you internationally.

WeBuyK does NOT provide a self-purchase forwarding service. You may not purchase items yourself from Korean retailers and have them delivered to the WeBuyK warehouse. The WeBuyK warehouse address may be used only as the delivery destination for orders that WeBuyK itself places under an accepted quote. Unsolicited packages that cannot be matched to a WeBuyK order may be refused, returned, or disposed of after notice.

Product information parsed from third-party shopping sites may be incomplete or outdated. Final purchase decisions require operator review and your acceptance of a formal quote.

• WeBuyK acts as your purchasing agent and is not the seller of record for third-party marketplace items unless stated otherwise on your quote.
• The AI assistant cannot make binding statements about prices, refunds, customs duties, or import eligibility; only an operator-issued quote and these published policies are binding.

3. Accounts and customer ID

You must provide accurate registration information and keep your account secure. Each customer receives a unique warehouse identifier (WBK-* code) for package matching.

You are responsible for activity under your account.

4. Estimates, binding quotes, and minimum order

Prices shown in chat, in the cart, or on parsed product pages are ESTIMATES only. They become binding only when an operator issues a formal quote and you accept it. Payment is collected only against an accepted binding quote.

A binding quote itemizes everything you pay in one total: the product price, Korean domestic shipping, the WeBuyK service fee, and international shipping. You pay that total once, before we buy anything. International shipping is estimated from the product details at quote time; if the parcel turns out heavier than estimated, we absorb the difference unless it exceeds the threshold stated on your quote, in which case we ask you to approve the difference before shipping.

• Minimum order amount: USD 60 per purchase request. Requests below this amount are not accepted.
• You confirm the exact product options (size, color, variant, quantity) on the quote-approval screen before paying. This confirmation is final; see Section 9 for option-selection errors.

5. Out-of-stock items and price changes

Retail prices and stock in Korean shops change quickly. If, at the time the operator attempts the purchase, an item is out of stock or its price has changed, the following applies:

• Out of stock (entire order): the order is cancelled and refunded in full, including the service fee, per the Refund Policy. The payment-processor fixed fee is borne by WeBuyK in this case.
• Out of stock (some items): the failed items are refunded in full — product price, proportionally allocated domestic shipping, and the corresponding service fee — per the Refund Policy. Remaining items proceed normally.
• Price increase of USD 10 or more: purchasing is paused and you are asked to approve the difference. If you approve and pay the difference, purchasing resumes. If you decline, or do not respond within the window stated in the price-change notice, the affected order is cancelled and refunded 100% — product price, domestic shipping, and service fee.
• Price increases below USD 10 are absorbed by WeBuyK and are never charged to you; price decreases are passed on to you.

6. Prohibited and restricted items

Every purchase request is screened against our prohibited/restricted item rules (which reflect Korean export rules, destination-country import rules, and air-transport dangerous-goods rules). Only requests that pass screening — automatically or after operator review — are accepted.

You may not use the Service to:

• Violate applicable laws, export controls, or customs regulations
• Purchase prohibited, counterfeit, or restricted goods (including items restricted for air transport, such as certain lithium batteries, aerosols, and liquids over allowed limits)
• Abuse parsing systems, circumvent retailer terms, or scrape personal data
• Interfere with Service security or other users

7. Customs, duties, and failed clearance

All international shipments are sent DDU (Delivered Duty Unpaid). Import duties, taxes, and customs-clearance charges levied by the destination country are NOT included in any WeBuyK quote and are payable by the recipient. Estimated duty ranges shown at checkout are informational only; the actual amount is assessed by the destination customs authority.

If you refuse to accept a shipment, refuse to pay assessed duties or taxes, or a shipment cannot clear customs for reasons attributable to you or to destination-country rules, the costs of return shipping, storage, or disposal are borne by you and may be deducted from any refundable amounts. If an item that passed screening is nonetheless blocked by customs, we will work with you on return or disposal options; duties and carrier charges already incurred remain your responsibility unless the failure was caused by WeBuyK error.

8. Warehouse storage and disposal

Packages received at the WeBuyK warehouse are stored free of charge for 30 days from arrival. After 30 days, paid storage fees apply at the then-published rate.

If you do not provide the shipping instructions we need — a deliverable address, required recipient details, or approval of an agreed price difference — within 90 days of warehouse arrival, WeBuyK may dispose of the items after notice. Proceeds from disposal, if any, are applied first to accrued storage fees and disposal costs; any remaining balance is returned to you.

9. Returns, defects, and delivery incidents

Because WeBuyK purchases items on your behalf from Korean retailers, the original seller’s return window has usually expired by the time items reach you. Change-of-mind returns are therefore NOT available. The scope of statutory withdrawal rights for purchasing-agent transactions is subject to pending legal review.

• Option mis-selection: you give final confirmation of product options on the quote-approval screen. After approval, costs arising from incorrectly specified options are borne by you.
• Defective or wrong items (seller fault): judged from warehouse inspection photos. Found before international dispatch — returned to the seller and repurchased; found after dispatch — partial refund upon photo evidence.
• Operator mis-purchase (WeBuyK fault): you are notified immediately and the correct item is repurchased at WeBuyK’s expense; you are never re-charged for our error.
• Lost in transit (tracking stalled 21 days): WeBuyK files the carrier claim and refunds you in advance within 30 days, regardless of the claim outcome, per the Refund Policy.
• Combined-package shipping costs are allocated across items in proportion to measured weight; partial refunds return only the allocated share of the refunded items.

10. Payments and refunds

Checkout occurs only after you accept an operator quote. Payments are processed by Stripe; WeBuyK does not store your card details. Refunds follow the published Refund Policy, which is the single source of truth for refund amounts by stage and cause, together with applicable law.

Fixed payment-processing fees are non-refundable except where the Refund Policy states that WeBuyK bears them (e.g. full stock-out or a declined price increase).

11. Service discontinuation

If WeBuyK discontinues the Service, we will give at least 30 days’ advance notice through the Service and by email. New purchase requests are blocked immediately upon the discontinuation decision.

Orders in progress at the time of notice are handled by stage:

• Paid but not yet purchased: refunded in full.
• Purchased but not yet shipped internationally: shipped to you, or returned to the seller and refunded per the Refund Policy.
• In warehouse storage: shipped to an address you designate, or disposed of with your consent.
• Personal data is deleted upon wind-down; audit logs are retained for 5 years in separated storage as required for legal and tax purposes.

12. Disclaimer and limitation of liability

The Service is provided "as is" during beta phases. To the maximum extent permitted by law, WeBuyK is not liable for indirect or consequential damages arising from retailer actions, shipping delays, customs holds, or destination-country regulatory decisions.

Orders exceeding USD 150 in order value are always shipped with signature-required delivery (e.g. EMS Signature or DHL); this requirement cannot be waived.

For lost or damaged shipments, WeBuyK’s liability is limited to the amounts you actually paid for the affected order (product price, domestic shipping, service fee, and international shipping). Carrier compensation limits may apply to any recovery beyond that; optional additional carrier insurance, where offered, is arranged at cost.

13. Governing law and disputes

These Terms are governed by the laws of the Republic of Korea. Any dispute arising out of or relating to the Service shall be submitted to the competent court in Seoul, Republic of Korea, unless mandatory consumer-protection law of your place of residence provides otherwise.

14. Changes

We may update these Terms. Material changes will be posted on this page with a new effective date. Continued use after changes constitutes acceptance.

15. Contact

Questions about these Terms: contact channels will be published here before commercial launch (TBD).