1. How refunds work

You pay one total up front, and that total is made up of separate components: the product price, Korean domestic shipping, the WeBuyK service fee, and international shipping. How much of each component is refunded depends on WHEN the order is cancelled and WHY — because the money leaves us at different stages.

This policy is the single source of truth for refund amounts: refund calculations follow the stage/cause matrix below.

Fixed payment-processing (PG) fees charged by our payment provider are non-refundable in principle and are borne by the customer, except where this policy states that WeBuyK bears them (marked below).

2. Cancellation before the operator purchases

From the moment you pay until the operator actually places the purchase with the Korean retailer, you may cancel freely:

• Product price: 100% refunded
• Domestic shipping: 100% refunded
• Service fee: 100% refunded
• International shipping: 100% refunded (nothing has shipped)
• PG fixed fee: borne by the customer (deducted from the refund)

3. Cancellation after purchase (seller cancellation still possible)

If the operator has already purchased the items but the Korean seller still allows cancellation, we will cancel with the seller and refund:

• Product price: 100% refunded
• Domestic shipping: 100% refunded
• Service fee: 50% refunded (purchasing work has already been performed)
• International shipping: 100% refunded (nothing has shipped)
• PG fixed fee: borne by the customer

4. Out-of-stock at purchase time

If the operator confirms an item is out of stock when attempting the purchase, the failure is on our side of the process, so the refund is maximal:

• Entire order out of stock: product price 100%, domestic shipping 100%, service fee 100%. The PG fixed fee is borne by WeBuyK — you get back the full amount you paid.
• Partial stock-out: failed items are refunded at 100% of product price, domestic shipping is refunded proportionally to the failed items’ share of the order amount, and the service fee corresponding to the failed items is refunded 100%. The PG fixed fee for the refunded portion is borne by WeBuyK.
• In both cases we may offer replacement items; accepting a replacement is always optional.

5. Price increase declined by the customer

If a price has risen since your quote and you decline to pay the difference (or the approval window expires), the affected order is cancelled with a full refund: product price 100%, domestic shipping 100%, service fee 100%. The PG fixed fee is borne by WeBuyK.

6. Cancellation after warehouse intake (before international dispatch)

Once items have arrived at the WeBuyK warehouse, whether they can be returned at all depends on the original Korean seller’s return policy. If the seller accepts the return, the product-price refund follows the seller’s policy (return shipping and any seller deductions apply). The WeBuyK service fee is not refunded (0%) at this stage, and domestic shipping already spent is not refunded. International shipping is refunded in full, because the parcel has not left Korea.

7. After international dispatch

Once a shipment has left Korea, cancellation and refund are no longer possible. Any recourse regarding the shipment itself (delay, damage in transit) follows the international carrier’s rules; see Section 8 for loss, and the Terms of Service for defective-item claims.

8. Second payment not completed — storage and disposal

International shipping is already paid as part of your one-time total, so nothing further is owed to ship your parcel. What we still need from you is the information required to send it — a deliverable address, any recipient details your country requires, and approval of a price difference if we asked for one. Storage is free for 30 days from warehouse arrival, then paid storage fees accrue. After 90 days without the information we need, the items may be disposed of after notice. Disposal proceeds are applied first to accrued storage fees and disposal costs; any remaining balance is returned to you. (The legal basis for title transfer on disposal is under legal review.)

9. Lost in transit

If tracking shows no movement for 21 days, the shipment is treated as lost. WeBuyK files the claim with the carrier and refunds you in advance within 30 days — regardless of whether or when the carrier pays the claim. If the carrier later compensates us, we keep that recovery; your refund is not affected.

The advance refund covers the amounts you actually paid for the affected order (product price, domestic shipping, service fee, and international shipping) — see the liability limit in the Terms of Service.

10. Chargebacks

If you believe a charge is wrong, contact us first — refunds under this policy are faster than card disputes. Filing a chargeback while a refund case is open may pause that case until the dispute is resolved. Chargebacks that contradict this published policy or the delivery evidence (including signature confirmation, which is mandatory for orders over USD 150) will be contested, and accounts associated with abusive chargebacks may be restricted.